KARACHI Feb 24 (TNS): National Database Registration Authority (Nadra) Chairman Usman Mubeen visited numerous centres of the authority disguising himself as a common citizen to witness the operations.
He joined a queue of applicants outside a centre without disclosing his identity and interacted with them until his turn came.
According to Nadra spokesperson, Mubeen heard the grievances of the people and observed the entire process of getting Computerized National Identity Cards (CNIC) at the SITE centre. The chairman witnessed the staffers were causing difficulties for the applicants while two counters at the centre were vacant.
At his turn, the staff raised objections to the application submitted by Mubeen and they refused a CNIC to a resident of another citizen.
Later the NAB chief disclosed his identity and suspended two staff members, including a female employee, over causing excessive trouble for the citizens.
“Strict action is being taken against the officials causing trouble to citizens visiting Nadra centres,” Mubeen said.
