Buyers complain about Toyota’s new cars


Islamabad June 15 (TNS): Buyers have complained about problems with their new cars manufactured and churned out by the Indus Motor Company, an authorized franchise of the Toyota Company in Pakistan.

The buyers have complained against the newly assembled and churned out cars, especially 2017 Grande CVT 1.8 models, stating the main issue for many buyers continue to be with tech features not working as expected.

According to them, defective brakes, airbags, steering and other features are areas where new vehicle owners notice problems.

Taimur, one of the complainants, who had purchased a Toyota Grande CVT 1.8 2017 model car from a franchise named Toyota Capital in I-9 Sector of Islamabad a month back, said that the car started having problems after a week’s  get-up-and-go. He said that he was misled by the car seller about the quality of the car. He said that other buyers have also come up with such complaints against the 2017 models.

“This is playing with the lives of the people,” Taimur said adding that he had bought the car for around Rs2.6 million.

“While driving, the car makes constant whining and humming in the steering,” he said adding that he has returned the car to the seller after complaining to him thrice, who has assured him of fixing the problem after Eid once it was sent back to Karachi for a check-up.

The complainant also said that the inferior material has been used in the manufacturing of the new cars by the Indus Motor Company while taking advantage of loopholes in the laws related to auto-manufacturing.

Earlier, an FIR was registered by former MNA Sher Afghan Niazi with the Margala Police Station in Islamabad against the owner of Indus Motor Company Ali S Habib and others after the death of his son in a car crash. The late lawmaker had complained that his son died after the airbags of the car did not open after the crash. A local court had also turned down the application of Habib and others. However, the family did not pursue the case after the death of Niazi while the police also cleared the suspects.

When contacted, Aamir, the seller at the Toyota Capital Motors, denied the allegation and said that buyers have a negligible complaints against the 2017 model cars. He said that a complaint has been filed by Taimur and his car will be sent back to Karachi after Eid for fixing the problem.

TNS attempted to contact Indus Motor Company officials but they could not be contacted


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