Discos: Complaint resolution plan in the offing

 
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LAHORE July 16  (TNS): The Ministry of Water and Power is planning to implement a swift integrated consumer complaints resolution management system to deal with complaints related to power breakdowns, generation, demand and supply, transmission, dispatch, distribution, inflated bills etc.

According to a senior official who attended a meeting held at Wapda House, the ministry has assigned its subsidiary—Power Information Technology Company (PITC)—to introduce a state-of-the-art complaint resolution management system initially in three distribution companies (Discos), including the Islamabad Electric Supply Company (Iesco), Lahore Electric Supply Company (Lesco) and one from either Sindh, Balochistan or Khyber Pakhtunkhwa,

Federal Secretary for Water and Power Yousaf Naseem Khokhar presided over the meeting, attended by the chief executive officers (CEOs) of various Discos, National Transmission and Despatch Company’s officiating managing director and senior officials representing the Water and Power Development Authority (Wapda), Pakistan Electric Power Company (Pepco) and PITC.

 

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