Islamabad: Mar 23, 2022 (TNS): The management of capital development authority is taking various steps to provide modern and contemporary facilities to the citizens by using latest technological solutions. In this regard, launching of help line 1819 is one such step .
This dedicated helpline will provide information on all the services provided by CDA ,ICT ,Excise and Taxation and ICT police. By using this help line citizens can inquire about their services and can provide feed back in this regard. Citizens can also check progress on their applications related to property transfer.Similarly help line can be used for checking information on vehicle registration. This help line will also enable the authorities in price monitoring as citizens can register complaints in case of over pricing.
1819 will be a front end service through ufone as CDA already has a back end soft ware made available to it by NRTC .This is another step towards making CDA a modern and efficient service delivery organisation. Its pertinent to mention here that through establishment and of a new facilitation Center all the services provided by CDA including BCS, estate management, revenue and one window are working under one roof on open plan .This saves citizens from hassle and ensures efficient & expedient service delivery.
This help line will enable third party performance audit through ufone thus enabling the management to have accessibility of performance of each section through real time dashboard.
This help line for police will be only for informational purposes and not for emergency help or complaint registration as for these there are already dedicated helplines available.
The management of capital development authority believes that this help line will facilitate communication with Public and feed back will help in making CDA more responsive and efficient service delivery organisation.
